Refund Policy
Understanding your refund rights and our commitment to fair practices
General Refund Eligibility
We understand that circumstances change, and we're committed to fair refund practices. Our refund policy is designed to protect both students and zephyriantra while maintaining the integrity of our educational programs.
Key Eligibility Criteria
- Refund requests must be submitted within 30 days of initial enrollment
- Course progress must not exceed 25% of total program content
- All downloaded materials and resources must be returned or deleted
- Valid documentation supporting the refund request may be required
Please note that certain specialized programs or intensive workshops may have different refund timelines due to their unique structure and resource allocation.
Refund Process Timeline
Step 1: Submit Request
Contact our support team at info@zephyriantra.com with your refund request. Include your enrollment details and reason for the refund.
Step 2: Review Period
Our team will review your request within 5-7 business days. We may contact you for additional information or clarification.
Step 3: Decision Notification
You'll receive an email notification regarding the approval or denial of your refund request, along with detailed reasoning.
Step 4: Processing
Approved refunds are processed within 10-14 business days, depending on your original payment method.
Payment Method Considerations
Refund processing times vary based on how you originally paid for your zephyriantra services:
- Credit/Debit Cards: 5-10 business days from approval date
- PayPal: 3-7 business days from approval date
- Bank Transfer: 7-14 business days from approval date
- Corporate/Institutional Payments: 14-21 business days due to additional verification requirements
Special Circumstances
We recognize that exceptional situations may arise that warrant special consideration beyond our standard policy terms.
Circumstances We Consider
- Serious medical emergencies affecting you or immediate family
- Unexpected job loss or significant financial hardship
- Military deployment or emergency relocation
- Technical issues preventing course access for extended periods
Each special circumstance request is reviewed individually by our academic team. We may request appropriate documentation to verify the situation and determine the most appropriate resolution.
Non-Refundable Items
Certain services and products are not eligible for refunds due to their nature or the resources involved in their delivery:
- One-on-one coaching sessions that have already occurred
- Physical materials shipped to your address
- Certification fees paid to third-party organizations
- Custom program development or personalized curriculum design
- Conference tickets or event registrations (subject to separate event policies)
If you have questions about whether specific services qualify for refunds, please contact our team before making your purchase.
Questions About Refunds?
Our support team is here to help you understand your options and guide you through the process.